Returns & Refunds
At Snakewood Supply, we want you to shop with confidence.
If something isn’t right with your order, we’re here to help.
Our return process is simple and designed to resolve requests as quickly as possible.
Return Policy
We accept returns on eligible items within 30 days of the delivery date.
To begin a return, simply complete our Return & Damage Request Form. Our team will review your request and provide further instructions if your return is approved.
Please do not return any item until you’ve received return instructions from Snakewood Supply.
Return Conditions
To be eligible for a return:
- The item must be returned in its original condition.
- Returns must be requested within 30 days of delivery.
- Change-of-mind returns are accepted, but return shipping costs are the customer’s responsibility.
- No restocking fees are charged.
- Refunds are processed after the returned item has been received and inspected.
Damaged or Incorrect Items
Every order is carefully inspected and packaged before shipment. However, if your order arrives damaged or you receive the wrong item, we’ll make it right.
Please submit a Return & Damage Request Form and include:
- Your order number
- Photos of the shipping package
- Photos of the product
- A brief description of the issue
If the material is no longer usable due to shipping damage, we’ll provide a prepaid return shipping label.
Once the returned item has been received and inspected, you may choose either:
- A full refund, or
- A replacement piece (subject to availability)
If we shipped the wrong item, we’ll also provide a prepaid return shipping label and either send the correct item or issue a full refund, depending on your preference and product availability.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the outcome of your request.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider.
Important Information
- All return requests must be submitted through our Return & Damage Request Form.
- Please do not send any item back until you’ve received return instructions.
- Return shipping costs are non-refundable unless the return is due to shipping damage or an error on our part.
- We recommend keeping your shipment tracking information until your return has been completed.
Return & Damage Request Form
To request a return, replacement, or report shipping damage, please complete our Return & Damage Request Form.
The form allows you to submit your order details, explain the reason for your request, and upload photos when needed. Our customer service team will review your request and respond with the next steps.
The form includes:
- Order Number
- Full Name
- Email Address
- Return Reason
- Preferred Resolution (Refund or Replacement)
- Message
- Photo Upload (for damaged, incorrect, or defective items)
Need Assistance?
If you have questions about your order, returns, or refunds, our customer service team is happy to help.
Email:info@snakewoodsupply.com
Live Chat:Use the chat icon (bottom right).
Phone:+1 (307) 218-2412
Response Time: Usually within 24 hours
What is your return window?
You can return eligible items within 30 days of delivery.
Do I have to pay for return shipping?
Yes, unless the item is damaged or we made an error with your order.
Do you charge a restocking fee?
No, we do not charge restocking fees
What if my item arrives damaged?
Please contact us immediately with photos. We will provide a replacement, refund, or other solution at no cost to you.
Can I return an item without contacting you first?
No. All returns must be authorized before being sent back.
How do I start a return?
Complete our Return & Damage Request Form and include your order number and reason for the return. Once reviewed, we'll send you the next steps and return instructions if applicable.
