Ordering from Snakewood Supply is simple. Browse our collection, select the piece that best fits your project, and add it to your cart. Once you’re ready, proceed to checkout where you can securely complete your purchase.

Every Snakewood piece is individually photographed, so you’ll receive the exact piece shown on the product page.

No. You can complete your purchase as a guest without creating an account.

However, creating an account makes future purchases faster and allows you to access additional features.

Creating a Snakewood Supply account allows you to:

• View your order history
• Track your orders
• Save your shipping addresses
• Save favorite products to your wishlist
• Enjoy faster checkout on future orders
• Receive updates about new arrivals and special offers (optional)

Creating an account only takes a few minutes and makes managing future purchases much easier.

If you need to change or cancel an order, please contact us as soon as possible.

Because many of our products are unique and orders are processed quickly, changes cannot always be guaranteed once an order has entered processing or has been shipped.

We’ll always do our best to assist whenever possible.

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information.

If you created an account, you can also log in at any time to view your order status, shipping updates, and tracking information from your customer dashboard.

Yes.

All payments are processed through Shopify’s secure checkout using industry standard encryption. Snakewood Supply never has access to or stores your complete payment information.

You can shop with confidence knowing your personal and payment information is protected.

Absolutely.

Simply add all desired products to your shopping cart before checking out. If your order contains multiple items, we’ll carefully package everything together whenever possible to help ensure safe delivery.

Yes.

Every Snakewood board, blank, veneer, or specialty piece listed on our website is individually photographed.

Unless otherwise stated, you’ll receive the exact piece shown in the product photos not a similar piece or representative sample.

If you’re not completely satisfied with your purchase, we’re here to help. Please contact us before returning any item so we can provide return instructions and assist you with the process.

Yes.

If you decide you no longer want your purchase, you may return it in its original condition.

Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we’ll process your refund.

Please do not return any item without contacting us first.

Every order is carefully inspected and securely packaged before it leaves our facility. While we take every precaution, shipping damage can occasionally occur during transit.

If your order arrives damaged, please complete our Return & Damage Request Form as soon as possible. To help us process your request quickly, please include:

• Your order number
• Clear photos of the shipping box and packaging
• Clear photos of the Snakewood

We’ll review your request promptly.

If the Snakewood remains fully usable for its intended purpose, a return may not be necessary. If the damage makes the material unusable, we’ll provide a prepaid return shipping label.

Once the returned item has been received and inspected, you may choose either:

• A full refund, or
• A replacement piece of equal value (subject to availability).

Our goal is to resolve every issue as quickly, fairly, and efficiently as possible.

While we carefully inspect every order before it leaves our facility, mistakes can occasionally happen.

If you believe you’ve received the wrong item, please complete our Returns & Damage Portal as soon as possible. Include your order number, photos of the item you received, and a brief description of the issue.

We’ll review your request promptly. If an error was made on our part, we’ll provide a prepaid return shipping label and, once the returned item has been received and inspected, you’ll have the option to receive either:

• The correct replacement item (subject to availability), or
• A full refund.

Our goal is to resolve any order issues quickly and make the process as simple as possible.

Once your returned item has been received and inspected, we’ll process your refund promptly.
Refunds are issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of:

• Shipping damage that makes the product unusable.
• An incorrect item shipped by Snakewood Supply.

In these cases, we’ll cover the return shipping costs and work with you to provide either a replacement or a full refund.

Starting a return is simple.

Complete our Returns & Damage Portal and provide your order number along with the requested information. Once we receive your request, we’ll review it and send you the appropriate return instructions if your return is approved.

Please do not return any item until you’ve received confirmation and return instructions from Snakewood Supply.

Store Snakewood indoors in a cool, dry, and stable environment away from direct sunlight, excessive heat, and rapid changes in humidity.

For boards and lumber, store them flat on a level surface with adequate support to help maintain their shape. Before machining, allow the wood to gradually acclimate to your workshop environment.

All of our Snakewood is fully sealed with wax before shipping.

The wax helps slow moisture loss and reduces the risk of checking or cracking during storage, transportation, and changes in temperature or humidity. This protective coating helps preserve the quality of the wood until you’re ready to use it.

The wax should be removed before machining or using the wood.

The easiest method is to remove the wax with your first cut on a saw, planer, or jointer. You can also scrape it away using a cabinet scraper, hand scraper, or similar tool. Because the wax is much softer than Snakewood, it removes easily and does not require special equipment.

If you’re not planning to use the wood immediately, we recommend leaving the wax in place until you’re ready to begin your project.

Snakewood is one of the densest hardwoods in the world and naturally responds to changes in temperature and humidity.

When stored and handled correctly, many pieces remain stable for years without developing checks or cracks. However, like any natural hardwood, Snakewood may develop movement or small checks if it dries too quickly or is exposed to sudden environmental changes.

Proper storage, gradual acclimation, and careful woodworking practices will greatly reduce this risk.

After resawing, it’s important to slow the drying process to reduce the risk of checking.

Seal or wax the freshly cut surfaces as soon as possible, then stack the boards flat using dry spacers (stickers) between each layer to allow even airflow.

Store the stack indoors in a cool, shaded area with stable temperature and humidity. Avoid direct sunlight, excessive heat, or strong airflow, as drying too quickly can increase the risk of checks, cracks, or movement.

If you’re unsure how to dry or store freshly resawn Snakewood, we’re always happy to help.

If you’ve cut a board but won’t be using the remaining material immediately, reseal the freshly exposed surfaces or end grain as soon as possible.

Wax, shellac, or another suitable end-grain sealer will help slow moisture loss and reduce the risk of checking.

Store the remaining material flat in a stable indoor environment until you’re ready to continue your project.

Yes.

Many of our Snakewood boards are selected specifically for resawing into thinner material for applications such as guitar backs and sides, veneers, cue components, knife scales, and other specialty woodworking projects.

Wherever possible, we offer dimensions that are practical for resawing, allowing makers to maximize yield while minimizing waste.

Snakewood is extremely dense, so sharp, high-quality cutting tools are essential.

For the best results, we recommend using sharp carbide blades and cutters, taking light passes, and maintaining a steady feed rate. Working patiently and avoiding aggressive cuts will produce cleaner results while reducing stress on both the wood and your tools.

Although many pieces remain stable, wood is a natural material and can respond to changes in temperature and humidity.

If you notice a small check beginning to develop, slowing the drying process and maintaining a stable environment can help prevent further movement. Depending on your project, minor checks can often be removed during machining.

If you have any questions about your Snakewood or how to work with it, feel free to contact us. We’re always happy to help.

California Proposition 65 requires businesses to inform customers if products may expose them to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. This can include naturally occurring substances found in raw wood and wood dust.

Our products are sold in their natural, untreated form. While we do not add chemicals, some wood species may naturally contain trace amounts of substances listed under Proposition 65, and wood dust generated during cutting or sanding is also included under these regulations.

Raw wood is safe to handle in its natural state. However, machining, sanding, or cutting wood may generate dust, which can contain Proposition 65-listed substances. We recommend using appropriate dust control measures and personal protective equipment when working with wood.