Snakewood Shipping Policy
At Snakewood Supply, we are committed to delivering premium hardwoods, turning blanks,
knife scales, lumber, slabs, and specialty wood products safely and efficiently.
Every order is carefully inspected and packaged to help ensure it arrives in excellent condition.
📦 Order Processing
Orders are typically processed and shipped within 1–3 business days after payment has been received and verified.
Orders placed on weekends or holidays will begin processing on the next business day.
During sales events, holidays, or periods of high order volume, processing times may be extended
🚛Shipping Methods
We ship using trusted carriers including:
- UPS
- USPS
- FedEx
- Other reliable regional carriers when appropriate
The carrier used for your shipment will be selected based on package size, weight, destination, and service availability.
Shipping Rates
Shipping charges are calculated automatically at checkout based on:
- Package weight
- Package dimensions
- Delivery destination
- Selected shipping service
The final shipping cost will always be displayed before you complete your purchase.
Large and Oversized Shipments
Certain larger products may require special shipping arrangements due to size, weight, or destination.
Oversized shipments may require additional handling or shipping charges depending on the carrier and delivery location. If special arrangements are required, we will contact you before shipment.
👩💻Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
International Shipping
We offer international shipping on eligible products.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- Customs clearance and other fees charged by local authorities
These charges are not included in our product or shipping prices and are determined by the destination country.
Delivery times for international orders may vary depending on customs processing and local carrier services.
Shipping Damage
We carefully package every order to minimize the risk of damage during transit.
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of:
- The damaged product
- The packaging materials
- The shipping label
We will work quickly to resolve the issue.
Contact Us
If you have questions about shipping, delivery estimates, international shipments, or special shipping requests, please contact our team.
Customer Service
Available Monday through Friday
9:00 AM – 5:00 PM (EST)
Closed Saturday & Sunday
Call Us About Your Order
+(1307) 218-2412
Email Us About Your Order
info@snakewoodsupply.com
How long will it take to receive my order?
Orders are typically processed and shipped within 1–3 business days. Delivery times depend on your location and the shipping service selected at checkout.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear.
Do you ship internationally?
Yes. We ship eligible products to many countries worldwide. International customers are responsible for customs duties, import taxes, customs clearance fees, and other charges imposed by their destination country.
Can all products be shipped internationally?
Not always. Some larger products may not qualify for international shipping due to carrier restrictions or shipping costs. Available shipping options will be displayed during checkout.
Do you offer expedited shipping?
When available, expedited shipping options will be displayed during checkout. Additional shipping charges may apply.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged item, packaging, and shipping label. We will work with you to resolve the issue as quickly as possible.
